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  • I had to change my review from 4 stars to 3. In all fairness I left the original below. I feel a business is only as good as it's employees. I was drawn to Urban Wax because of it's location and the free "get you in" wax offer. I returned because I lucked up and got Kelly as my waxer. Kelly is very good at her job and is also what I call a "good egg". Since my last review some events transpired and she is no longer there; I followed her to her new location inside Salon 3121. Yes, I did try another waxer and I was not happy with the job she did or the vibe I got from her. I will not post any names. So Urban Wax is indeed cute and continent but I will not be returning. ---------------------------------------------------------------------- I live a few blocks from this establishment and I am so happy to have them in the neighborhood. Welcome. Personally I like the place. It is clean, fresh, upbeat and tres chic. The owner having a Euro accent adds a nice touch as well. I have been in AZ for almost 3 years and have been on the hunt for a decent waxer. It has been way harder than it should be in my opinion. I have had so many disasters I care not to digress. I dared go here because 1. It was 1st time free, 2. Close to my home and 3. I really had nothing to loose; my eyebrows had been tortured. Upon entering I was pleased. Just so cute. Kelly was the tech I ended up with and boy am I happy about that. She is really good and pays attention to detail. My eyebrows now have a natural line and I no longer look like the victim of sticking ones head in a heated oven. The only reason I gave it a 4 instead of a 5 is because it is still really new and I am wondering is Kelly is going to stay for the long haul or will I be forced to make a new wax friend in the near future. I am 5 star pleased with her service.
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