I had a pretty bad experience getting a response from their staff on a quote I had with custom shirts I needed made by the end of the day. I called and was put on hold while the lady found out if they could do the order last minute and then the call disconnected. I called again and left a voice message before having to call again to get in touch with their staff. Finally she told me to send in the image and she would let me know right away if she could do the shirts. I emailed her immediately with it and did not receive a response the whole day. I even tried calling after and nobody picked up. I can't rate their shirt quality or anything else because I never got around to that step of the process. Could be an isolated incidence but I had to go somewhere else to get my shirts done.