John is amazing!! Went in, dropped off my phone for a cracked screen and have absolutely no complaints!! Johns customer services is exceptional! I had made an appointment online and when I arrived there was a woman in front of me that he began assisting; he took the time to ask me if I had an appointment and checked my phone in so that I could be on my way and so that he could assist the lady without having to rush! When I returned for my phone, he was quick but also took the time to explain the different plans that they have for warranties; when I said I needed to discuss with my hubby, he said he would gladly note my account so that I could still take advantage of the discount !! (The only way I could have originally gotten it was if I purchased plan today). John definitely seems to be an asset to this establishment as, breaking a phone is upsetting enough however, he made the experience simple and easy as well as made me feel comfortable with my phone being there in general! Thank You John and All mobile matters!!