I originally gave 5 stars but the last couple times I've gone in, the wait had been twice as long as what I was told. This time I sat there for two hours and finally went outside and my car was parked on the side. I asked if it was ready and it was. I later looked on the report paperwork that was printed an HOUR before I got my car back. To top it off, the problem still isn't fixed. I'll go somewhere else. BTW, there were two other women there at the same time who complained to the manager about their wait time for a simple oil change. They were both there over two hours. It was a bad day at Big O.