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  • We have been going to Camp Bow Wow Charlotte Metro for over 2 years now after moving to Charlotte. We used to absolutely LOVE the metro location and knew our dogs were in good hands. We travel a lot for work so knowing our dogs are safe and taken care of is extremely important to us. As of recently the service has gone dramatically down hill to the point that we will no longer be bringing our dogs to this location (we will be going to the Fort Mill location). It is an absolute shame as I know they love playing with their friends there. We brought them for memorial day weekend and I had some questions around our charges. I called and the individual on the phone could not answer my questions and was told I was charged a different amount then what was withdrawn from my bank account. Also, I was charged a deposit when I booked since it was a holiday weekend which was not applied to my total (watch out for this!). I then asked their pricing for 2 dogs overnight and I asked if the two dog discount was applied since they usually stay in the same cabin. She then asked "did they stay in the same cabin" to which i had to laugh. How am I supposed to know that? I wasn't there..that should be something you know as they were in your daycare's care! This isn't even the part that made me that mad... The worst was that when we picked our dogs up, our white boxer's butt and legs were totally covered in pee. We could obviously see it since she's white and her whole back side was yellow. I understand accidents happen but come on. My dogs are like my children and to pick them up and have them covered in urine is absolutely disgusting. I would have even paid for the bath if that was why they didn't wash her off. Unfortunately I don't feel comfortable leaving our very loved dogs in the care of the new employees at metro as I don't trust they will be treated the way we have come to expect. Wish the results were different but this is the reality.
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