I have to say this is the rudest Service Department I have EVER dealt with in my life. You call to try and get answers and they are flat out rude and pass you off like your an inconvenience, Hmmmm maybe that's why Carmax is a half star on the corporate site for Yelp. When you leave messages for the Manager I believe her name is Diane she NEVER returns calls and it's obvious by other reviews and when she does call back she is extremely Nasty.....I think Thomas Folliard needs to take a look at how this store is to customers. Beware!