I really don't like this place. I remember moving back to Cleveland in 2011 and hearing from everyone and their mother that I needed to try Melt. Well, I tried it many times between 2011-2014. The sandwiches are gross. I absolutely loved their Melt House salad, but they changed it and took out all of the good ingredients. The kitchen also messed up our orders many times and would substitute ingredients on things without even asking us. Once my boyfriend even received bacon on what was supposed to be a vegetarian item. Unfortunately it was a to-go order so we just threw it out. It wasn't worth it to complain because we have no desire to go there anymore.
One time we were sat so close to the people next to us that I was too embarrassed to get up to use the restroom. If I wanted to stand up, I literally would have had to squeeze and scooch my butt across their table. They only hire hipsters here to preserve their image, which goes to show it really is all about the hype. Service was usually just okay, but always slow.
I just didn't feel like a valued customer here-- ever.