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  • Took my boyfriend for his 30th birthday the other night. I wanted a special dinner for him since we were visiting from Phoenix and it was his special night. I have always noticed the fun goblets from sugar factory and decided that would be a fun experience for him. When we got to our seats our waiter was Chaz. Chaz was fine, decent waiter. Once we finished our dinners the wait staff comes out singing happy birthday to my boyfriend with a BIG sparkler on top of some ice cream, very cute display. Then I get the bill... $10 charge for the birthday dessert. What!!??? We were dumbfounded. Not once was I ever asked if I'd like to add that on or anything about a charge for the birthday dessert. ANY restaurant, even fancy steakhouses, don't ever charge for a birthday dessert. I first brought it up to Chaz and he said they do charge for it and it's not a mistake and he went to speak to his manager to see if they can take it off. He comes back and mentions his manager can take off $5, not cool. It's not about the money, it's about making your customers aware of your charges beforehand I ask to speak to the manager and he comes to our table. He mentions "we are known for our birthdays" ok... so if you are known for your birthdays then you'd think they would be included in the "experience". He was sort of fighting me on it back and forth and then just gave in and said he will adjust it off our bill. It should have been no questions asked, but instead he ruined our experience and my boyfriends birthday dinner (for me anyways because I wanted the greatest experience ever for him). Not cool sugar factory.
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