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| - Back in the late 90's, I purchased a battery-operated, luxury, Swiss watch. I purchased from another store in Pittsburgh. I loved the watch and it was bulletproof. However, when the watch battery died, I took it back to the store and they could not change the battery; or they could change it, but then could not properly reseal the watch. I was told they could send the watch to the manufacturers stateside office in New Jersey, where the battery would be changed and the watch would be resealed and certified like new. I obliged, as I had ruined watches before by thinking that they were waterproof and not water-resistant! I did not want to take this chance again.
Three weeks, and $150+ bill later, I got my watch back and all was great.
Fast forward another 4-years... my watch battery died again, but I had recently heard a radio advertisement from Henne about Chris, their Certified Master Watchmaker on premises. I learned that he can change batteries and properly re-seal a watch, meeting the same standards as if I had sent the watch to New Jersey.
I visited Henne, dropped off my watch, and got it back within an hour: battery changed and resealed. And for much less than sending it to NJ!
When I decided to buy an automatic Omega watch, I kept Henne on my go-to list for shopping. I had an idea of what I wanted, based on looks alone, as I am not that familiar with the movements/complications of watches and different price points associated with them.
They walked me through Omega's Speed, Sea and Vision collection and dutifully explained the differences and related price points of each watch.
Then, they asked me why I wanted the particular watch that I had chosen (the Hour Vision). This surprised me as I had never been asked why I wanted something from a retailer! But my answer allowed them to direct me to a Speedmaster Omega watch that not only matched the look that I wanted, with a quality, robust movement, but at a price that was significantly less than the Hour Vision that I had originally wanted.
Long story short: With Henne's educational approach to customers, I got the perfect watch for me, at a fantastic price.
I am definitely a Henne customer for Life!
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