Extremely rude and unhelpful staff. I rarely venture into H&M as I'm not a fan of the store environment and have never found clothing here that I like. However, I was having a relaxing shopping day to myself and decided to check out their basics (tanks, tees). I also spotted a few pairs of nice jeans, although I couldn't find my size. I browsed the store for approximately 30 mins and not ONCE did an employee ask if I needed help. I eventually found two of them - young ladies - chatting and politely said "excuse me?". Without looking at me, she said "yeah?". Err...ok. After she directed me to the fitting rooms to see if a size may be stashed there (isn't that her job?), another young lady there cut me off before I could finish asking and said "no I don't have any jeans here". Okay then. I took my items to the cash register and was rung through by a sullen, raccoon eyed teenager who seemed like she hated her job.
Before I headed into H&M, I was shopping in the newly opened Aritzia store. It was like night and day between the two. I had employees coming up to me CONSTANTLY asking if I needed anything, almost excessively (there's a fine line!). I would still prefer that to being completely ignored and brushed off.
Bad, bad experience. Never again.