I'm not sure about these other reviewers experiences either, but every time I've come here (which is about 8+ times) I've always had wonderful experiences.
Our usual order consisted of spring rolls (crispy and always tastes fresh), chicken soo guy, beef fried rice and some sort of vegetable dish. I've always loved the food here!
I also love the decor and atmosphere at Cynthia's. The staff are all in costume and it's just a little more special than the usual uniforms, and the service has always been great. It's also a very clean establishment, with the waitstaff armed with dustbusters (!) to clean up the area. If you pay with cash, you get 10% back in Cynthia Bucks, which is pretty neat getting something for basically doing nothing but paying your bill.
If you're lucky, someone will order the Peking Duck and a big deal is made with it, they bang a gong and someone announces "PEKING DUCK!". They also have a cheesy video they play on a giant TV for birthdays which is pretty awesome.
Love this place.