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  • I was disappointed in our experience at the WIndsor Arms. When paying over $500/night I expect near perfection. FIrst, the lobby is incredibly tiny, because I imagine, they used half of the original lobby when building the Residences attached. The room (402) was handsome enough, but all the electrical outlets in the living area were unusable (not working) making it impossible to plug in our computer at the desk. We ultimately had to sit on the floor in the bedroom area where we found the only working outlet (I'm too old for that nonsense!). I had to tell the front desk TWICE before anyone attended to it. And they really couldn't care less. Housekeeping in this EXPENSIVE hotel was ATROCIOUS. The coffee maker wasn't cleaned, the dirty glasses weren't collected in the mornings, adequate number of clean glasses were not replaced, even after notifying the "butler" and having a separate conversation about it with the maid herself! Upon checkout we asked for a late checkout, which was given to us, but the front desk told me the room was to be occupied later that afternoon by another guest, even though the outlets were never repaired. When I said something to her about this she said "oh, thank you for the reminder", rather insincerely. This place seems like they are either run by teenagers or don't care because they'll be closing soon. Won't waste my money there again. OH, one more thing....the toilets are very loud, like industrial airport toilets. I could hear the neighbors flushing. Never seen that in a nice hotel.
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