We've been coming to this Boston Pizza for over six years (our office is nearby), and the service has always been great. We primarily eat in the Lounge when we can, so I cannot say too much about the restaurant side.
It's a BP's, so you can expect the same food everywhere...to an extent. I must say that their garlic twist pizza bread is the best we've ever eaten at any BP's....why? I'm not sure. But it is.
We always have a great meal!