If you're looking for an oil change with genuine customer service, this is not the place for you! I went for a simple oil change and could have easily paid twice or nearly three times the amount if I hadn't said "no" repeatedly. I was told that I needed a new battery when I had just purchased a heavy duty battery one month ago. I came with a coupon, then was told that it wasn't valid. Thankfully, they gave me the rate of the coupon once I said I never would have come to Jiffy Lube without the coupon. I felt pressured and when I didn't succumb, the "kind" attitude towards me changed drastically. My advice - have a strong cup of coffee and have your wits about you if you make the mistake of going here for an oil change. Stand your ground - otherwise, you'll end up dishing out what you pay for your mortgage for a mere oil change.