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| - The finance/lease team - Iron Gastelum and Matt are crooks and liars. When leasing my 2017 CRV, my only want was that the lease had GAP. I was told over and over how important it was and that they recommended one of their service agreements, which would also give me GAP insurance. It was a mafia show the whole way through, working me from every direction, scare tactics of not having GAP, telling me about how they once made the bad decision to not get GAP on one of their cars and end the end it cost them more when they wrecked their car. I got up and called my insurance agent, who told me NOT to buy this GAP.
When I returned someone else was waiting for me (bigger guns) to again create a bigger manipulation show. He introduced a program called MPP - Complete Choice Coverage, which they told me would give me GAP and all the extras for on $39.00 more a month. A far cry from $500.00 a month, which is where they started. It felt like a military/mafia interrogation designed to break me down and fry my brain with TMI - IT worked for one day.
The next day I called back after signing the papers and ask more questions. Specifically, asking where in the MPP paperwork does it say - GAP is included. No reference to anything to do with GAP. He assured me it was a part of the MPP program. I let things sit for almost a month, and still, something in my soul knew something was wrong. I started doing some basic research, and logged on to honda financial services where I find out in black and white that ALL Leases through Honda Financial Services included AUTOMATIC GAP in their leases! WTH! Exactly :(
They never told me this, and instead sold me a product I clearly stated I did not want or need. They manipulated me by saying - for $39.00 a month, ($2,100.00) you get all this MPP and the GAP you need! When the whole time the only thing I wanted was GAP and it automatically came with ALL Leases from Honda Financial. A total mafia show, liars, scammers.
I've already canceled the MPP and will get a backend refund on my lease of $1,997.00, which I won't see until my lease has expired in 38 months, therefore, paying the extra $39.00 to the term of my lease. I've contacted both MPP and Honda Financial and filed a formal complaint, with case numbers and I will review Bell Honda on here and Yelp and file a complaint with BBB.
Disgusting tactics. However, you've been caught!
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