I have been to see Kelly several times for different waxing services and she is always ready and on time for me. She is the the best waxed I have ever used and does a phenomenal job. I won't go anywhere else. She doesn't miss hair and on me that is tough. She keeps her room and area clean every time I am there. She is the best. For me, the wax she uses comes off the skin easy and takes all the hair out. I would recommend her to anyone