I will not ever be trying to rent a car here again.
Notes to instate car renters:
1. They will not accept your driver's license unless it has the most current address printed out on your license. PROBLEM: By law, you are required to notify the MVD of a move within 10 days. They do NOT send you another license with the new address. You can order one, however, there is a fee for it. And why bother when it's not the address that links you back, it's the DRIVERS LICENSE NUMBER.
2. They will also require a hard copy of a utility bill. They will not accept anything else, no electronic copy, but a hard copy. WTF?
3. Have your most current insurance card on you before you rent. My mistake for leaving it in my car at home and having the previous quarter's proof in my wallet. They would not allow me to have one emailed directly to them. Nor would they let me print one out for proof.
4. They put a block on your credit card or debit card for $350 and takes up to 14 days before they will release it.
When I asked what were my options as I was limited on time and did not have means of transportation to get the proof they required (which I have never been asked for at other car rentals), they said I didn't have any. I would need to go somewhere else.
FYI - I also mentioned to the CSRs behind the counter to read the reviews on Yelp as some of them are specifically mentioned by name. Guess what? What those others wrote about them? SO TRUE!!!!