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  • When I lived in Bloomfield I LOVED ordering from Wai Wai. I'm talking 5* up and down, but oh how times have changed. These are my last 4 experiences (in a row): 1st I tried to order vegetable won tons, but they were out. Tried to switch to vegetable dumplings. Also out. I know things happen, but are you just out of vegetables? If so, tell me that maybe? I rattled off a few more vegetarian options to no luck and an employee so rude I decided I'd just take my business elsewhere. 2nd time I ordered successfully, but somehow going from Bloomfield to Squirrel Hill (under 15 min drive) took 90 mins instead of the 45 I was told. I called 3 times and was met with nothing but attitude. My $10 food was cold when it arrived, and this was the first time I noticed how much smaller the portions had gotten (this was 2012 compared to 2009-2011). There was no refund, no apology, and to top it off the order wasn't even correct. That's when I decided I'd never give them another dime. 3rd time was a work order and, long story short, NOTHING we ordered was right. The food containers look like they literally THREW them into the bags. It was pathetic. And finally, the most recent time my roommates ordered "Fried" pork dumplings. Apparently in this restaurant "fried" is just another word for "steamed" and when they called back to report the mistake the response was "That's just how they're made, we're really busy. If there isn't a 'REAL' reason for you to call I need to go. Sorry for your misunderstanding." Seriously? I'd suggest literally ANY restaurant in the city before this place. Horrible customer service and the food isn't even as tasty as it once was. Really sad to see such a great Chinese place become one of the worst I've ever had the misfortune of dealing with.
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