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  • My wife and I bought a truck there in August. The sale experience with Ryan was good, but the sales manager was WAY too pushy. He almost lost the sale because of that. He wouldn't give us the title of our trade-in back so we can go have lunch and talk about it (it was 1pm, we were there since 9am). We finally decided to buy it, and then opted for the maintenance plan so we don't have to worry about the cost of maintenance down the road. The experience until then was good, except for their sales manager. So I brought the truck for an oil change this morning, and that's where they lose all their stars. I got there at 10am, on a Tuesday morning. They don't set appointments, so it's first there, first serve. The guy at the service counter told me there was a minimum of 2h-2h30 before they can start working on the truck. Since it's my day off and I have plenty of stuff to do, I asked if they could give me a loaner car... Nop, they have a shuttle service only... Not gonna work when someone have to run errands all over the Valley... I asked if I could set an appointment on another day, because it would be easier than wait for hours. Nop, because "the management doesn't authorize them to book appointments". That's ridiculous. Who would like to wait for 2-3-4h for an oil change?! Why don't they just set appointments or at least have loaner cars available?! I'm pissed. I drove around 75 miles for nothing today and I'll have to go back... That's ridiculous. I hope this will change because you'll lose a ton of clients because of that.
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