I was tempted to try PapaGallo by Munch's review in the Post Gazette (http://www.post-gazette.com/stories/sectionfront/life/munch-goes-to-papagallo-cucina-308978/) and decided to finally give it a try when a CBS local deal was available ($20 gift certificate for $10).
To say I was disappointed could be an understatement. It didn't seem overly busy when I arrived at 8am so I'm not sure why there was such a problem with, well, everything. My friend and I ordered the same thing: the Triple Berry Pancakes with sides of bacon and home fries. Seems simple enough. Or so we thought until we waited nearly an hour for our food. And then when we finally did get our food, we each only got one pancake while the chef made more (we should have each received 2 with or order). The bacon strips were all cooked together in one clump. The potatoes were okay. The pancakes, when we did finally get them, were really good. Which is the only reason I gave two stars.
The service was atrocious. There wasn't even a waitress when I first arrived. I had only ordered a water to drink and my friend ordered a water and a coffee. It seemed at times like the waitress was purposely avoiding our table as my friend had to practically get her own refills. I don't know why our food order took so long, but no apology was ever made during our wait. On our way out, after the longest breakfast ever and after we had paid our bill, both the chef and the waitress apologized. But it felt like too little too late. I would like to go back to try other items on the menu but I'm not sure I will based on this first experience.