I planned on bringing food home for my roommate and I so I went in to Green Papaya and asked how long it would be for a take out order. The server said 10 minutes max. I made my order, paid and went to a couple stores while I waited. I figured the wait would probably be closer to 15 minutes so I took my time and then went back. From here I waited and waited while the server kept assuring me my order was coming up next. After a total of 30 minutes I asked her to check again or bring me the spring rolls I ordered because I was starving! As I looked on I knew something wasn't right. She was frantically sorting through orders and looked very panicked. When she returned she said they had no idea where my order was. Disappointed, I said "while you look for it, could you please bring me one of my spring rolls?". She said she could not do this until she found the order - she was the one who took my order and payment and recognized me, just didn't want to do it til the order was located. She called the manager on his cell and found out that he had taken the food thinking it was a delivery order. She asked me to wait for him to return and still did not get me something to eat.
When the manager returned it had been 45 minutes since my order was placed and he barely apologized and handed me the bag. The server nicely opened the food bag and gave me one of the soggy spring rolls since she knew I was desperate for something. I ate the spring roll standing up and the only offer they made was a glass of water.
I was not expecting a refund or anything, but I feel like they could have been more apologetic for the error or maybe even given me a small salad to hold me over. By the time I got home the food wasn't hot anymore and everything had a lot of condensation on it. I think the food is pretty good if you eat there but the service could definitely use some work.