Customer service is just always awful. I am a teacher and I have never had a problem getting a couple dozen donuts. Then the lady got mad at me and said you should have called in your order at least 24 hours before. I didn't know I was going to get them 24 hours before. On the last day of school, you didn't plan that people would be coming in??! Another occasion I bought a chocolate cake there, not only did the cashier not say one word to me she gave me a broken bag. Then the cake tasted like lemon and didn't taste like chocolate at all, which was a perfect cake for my husband who hates lemon. This makes me question the ingredients in their cakes. How could a cake covered in chocolate not taste like chocolate but lemon?