This was my first visit to this Bob Evans. When you enter the first impression is that the restaurant looks bright & clean. Then you notice the lines of people waiting. The line on the left are those waiting to be seated. These people could be there for 10 minutes or so. The line on the right are those waiting to pay for their meals, which is a minimum of a 10 to 15 minute wait. The way the restaurant is laid out, the people in this line constantly have to move out of the way so that people who are leaving can get to the door. They also have to step aside to allow those people who were waiting to be seated to finally be taken to their table. The person working the register has multi-tasking down to a science. Not only is she accepting payments, she is also answering the phone and talking into a headset to who knows who without making any eye contact to the person paying their check. I'm not sure why there was a second register since it was not used. This restaurant was very busy due to its location so it would make sense to actually use it! The food was typical Bob Evans fare. Ed our server was very attentive. So if you want to wait in line coming and going, and you have extra time to waste, then this is the place to be.