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| - I've been shopping for a car for over a month. Couldn't really decide what to get. Would it be another luxury car, BMW 750li, or the conservative Volkswagen CC with it's cool two tone leather seats, or something sporty like the Dodge Challenger? New into AZ with none of my connections in the auto business anymore, I picked Chapman because they had all the options of vehicles I was considering.
When we first went to their Dodge and Chrysler location in Scottsdale, our sales person and finance guy seemed okay. No high pressure sales. However, when it time to discuss trade ins (ours were completely paid for and clear title), that's where their shark fins come out. Telling us that they can only give us blue book for our car. So, when I pulled out our ipad to look up what that blue book was ($9500 and $5000 for each car), they then said well it's more like what someone is willing to pay for our cars. Which they have determined to be ($4000 and $3000). Funny, I thought that blue book was for.
So, few weeks later, we tried their BMW location since their website had an option for us to book our trade ins online with them. Then I kept getting calls from their salesperson to come in so they can work something out. Keep in mind that I specifically filled out their contact request to ONLY email me and do not call. I just despise talking to salesperson and have always felt that in an email you can cut to the chase much better than listening to sales pitch on the phone. After about 16 messages from the salesperson, he finally gave up and gave it to his manager which then left me a message to call him so he can discuss the deal with me. Fed up, I called. The guy is never available to take the call and I was told to just come down to see him. Yeah, right. Finally, I get the proposal of our deal emailed to me. Looks good. Made an appointment to come down to get things done, show up and no one was available to finish the deal. So, I could be help by someone else and we would have to just start all over again because our deal cannot be found anywhere. Get real.
I could go on to tell you what happened at their Volkswagen dealership, but let's say it is the same kind of wining and dining experience that you get when you were back in high school. I will never use them for car buying or to service any vehicles.
I'm out and about one day and decided to just swing by the BMW in North Scottsdale. Very nice and professional. And the snob factor to go with it in your true Scottsdale experience. However, their pre-owned had a lot more miles and show of wear and tear for about $7000-$10,000 more than their competitors. So, now I'm really frustrated. I was only looking for a slightly used so that I could take advantage of the huge depreciation savings from a new one that could easily run us over $100,000.
When my mind is set to buy, I am going to do it. So, I go on auto trader to now look for a car I have finally decided on, the 750li. And there I found my car. Low miles like you would get from a dealer demo car, condition like you would expect from a slightly used luxury car, and price for my trade ins and for the car was exactly what you would get at blue book. Actually, the car I was buying was about $7000-$9000 below depending if it was retail or private party sale. And best of all, the whole deal was done within an hour to include financing by two down to earth guys who owned a small place called World Motors. Here's to small business!!!!
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