My first experience came at the hands of a friend who worked right next to the place. I've had bubble tea before (with the Boba and tapioca) so I thought, "meh how much different could this be?!". The answer is: quite different. These guys are a Taiwanese chain which carries all types of teas, lattes, slushes and coffees. When you order you line up along side the narrow pathway. When is your turn to order, you are asked what do you want. I recommend you try the coconut Chai latte, but if that doesn't float your metaphorical boat, try any of the top 10 selections (including the regular Chai tea). You will also be asked on your sugar preference (less, regular, more). Most of the drinks are available both hot or cold, so make sure you tell them if you want hot otherwise the default is cold. Great place to take friends or grab an alternative to Starbucks. Also something nice to sip on while you wait in line for uncle tetsu's cheesecake just down the street.