I became an accidental member of LA Fitness, after they bought out my prior gym. They reactivated my account (which was inactive for 4 months) and began billing me again. I only found out after an unrelated incident caused me to cancel my card. LA Fitness called me to tell me I'm past due with their club. They wouldn't let me cancel over the phone, which I requested many time. John at this club in Phoenix (I live in Chicago (Never lived in Phoenix)) hung up on me while he was trying to extort money from me. I called back and asked to speak to a manager hoping to get this resolved, and was told I'd need to call back in two hours when the manager is in.
I'm giving then two stars because the manager did fix the issue. I wish i could rate the company itself for one star and this location better. Sadly they have to reap what corporate sows