I took my mom here for her birthday. The food was good though a bit pricey. The customer service however is horrible. My mom needed to use the washroom and there was no toilet paper in there anywhere, so she politely informed the lady at the counter. 15 minutes later there was still no toilet paper in there. I went and asked the lady at the counter if they could put some toilet paper in there for my mom...she yelled at one of the other staff to do it and it still didn't happen. I asked someone else working there and before I could even finish talking he stormed to the men's washroom, opened the door and said "there is toiled paper in here" and I said "no, its for my mom, there is none in the women's washroom" he shouted at me and told me to take the toilet paper from the men's room and put it in the women's washroom.
The least he could have done was apologize and do this himself since he was standing there and works there but instead gave me attitude, did nothing and walked away.
I have worked in retail most of my life and if I treated a customer like this, I would have been fired on the spot.
The staff here are smiley and appear nice at first but they are actually quite rude and couldn't care less.