Major thanks to RACHEL, who saved the day.
My wife ordered a space heater online, after our heater went out at home. This location was the only one that showed stock on the model we wanted. Drove all the way there, and they didn't actually have it in stock. I express my frustration, and Rachel went out of her way to call several nearby stores to see if they had my model or a similar one.
No stores had it in stock. Rachel had a more expensive model in stock, and after exhausting all options, discounted it to get close to the price of the one I was after.
Rachel, I was not looking forward to the idea of going home to my pregnant wife without a heater. You save the day, and exemplify what customer service is all about. Countless thanks.
-Rob