I have been to Naga a few times in the past and have always enjoyed the food as well as the service, tonight however the service was lacking. We placed an order for the combination appetizer and a bowl of soup. After finishing the appetizer, we were asked if we had more food coming; I mentioned we had soup coming. The waitress came back to the table and said she was sorry that she had not heard us order the soup, although when we did order it, she had asked how spicy we wanted the soup. The soup finally came about fifteen minutes later. The food was still very good, however I believe management could have offered us something for having to wait for the soup due to their error. Our waitress apologized for not hearing us order the soup, however it was another waitress that stopped by our table that showed more concern for the error. I believe our waitress could have shown even a little bit of empathy.