Food great, service was horrible and it took almost an hour to get a bowl of soup and sandwich. I didn't realize that the name "Scratch" literally meant they make everything from scratch which is why it took 45 min to get a bowl of potato leek soup. We went with my 17 month old child- big mistake if you are thinking its a fast place to eat. Subway next door would be way better. My pork sandwich was delicious but half of it had barely any meat on it so i took what was on there and made a larger sandwich with the other half. Refill on tea costs $$$. Won't be coming back again! Disappointed customer and even after speaking with them there was no restitution.