They were able to accommodate a short notice move, which was appreciated. It was a short distance, no stairs move with several large pieces of furniture, some boxes and a kitchen that needed packed. They even got me a Certificate of insurance that I requested.
The guys were on time, very pleasant and professional. All the heavy furniture was moved without any problems. They decided that an IKEA desk could not be removed from the house because it needed to be disassembled and probably wouldn't be able to be reassembled. There is a certain amount of stress involved with a move and I just decided to trust their judgement, even though the cost included the desk.
There was no damage to the furniture or either house. Overall I was pleased with how smoothly it went.
The issues arose afterward. The desk had to be moved by someone, that someone was my partner and he had no problem disassembling and then reassembling the desk. In addition, going through the kitchen cabinets that were to be packed and moved? That we paid to have packed? There was a large drawer and lower cabinet that were completely missed.
Would I use them again? Maybe? But I'd check everything and not just assume what I wanted was done. And it's not cool that you can't trust people.