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| - After I purchased my 2007 Volkswagen EOS 2.0 from CarMax in 2011, I chose to patronize Desert (now AutoNation) Volkswagen for maintenance. Unfortunately, my visits to their service department became more frequent as my EOS began to betray me. It was service after service and money just draining from my account. Less than two years later, I decided it was time to sell not-so-faithful EOS (I called him Skyfall in honor of the awesome 007 film). I wanted to get the best offer on my EOS, so I decided not to trade it in after a low quote from Findlay and sold it a few days later to CarMax.
My experience with AutoNation wasn't always pleasant (that's another story) and I was tired of my used car problems, so that brought me to Findlay Volkswagen on 06/18/2013 in search of a brand new car. I came with one of my very good guy friends to help me maneuver through the male-centric game of car buying. After perusing the small showroom and not even receiving a glance from anyone, my friend walked into a gentleman's office asking for assistance. This turned out to be in our favor because this gentleman was one of their Internet Sales Managers, Scott Ackerman. In the beginning of our interaction, I was very apprehensive and standoffish because I'm used to dealing with disrespectful, rude people. I let my friend do most of the talking while I listened and just asked questions periodically. Then, my friend and I left the dealership to discuss what we thought about the vehicles and offers. Realizing that Scott was real and not overly aggressive and that he was offering the best price, I quickly returned.
I decided on a new 2013 Volkswagen Jetta SEL for its added "convenience" features without the Passat price tag (the only differences being longer body and slightly larger cabin). Anyway, Scott made the very long buying process really painless! We had a blast chatting and joking around. He was also very helpful during the car inspection explaining the snazzy features that have changed from 2007 models and setting up my Bluetooth. I ended up finding blemishes in the paint and he was extremely apologetic that he hadn't seen it first. Since it was the only one in their lot, he offered to have it painted immediately the next morning as well as window tinting. I didn't even have time to be upset!
So, after just one visit for paint and tinting (and great customer service at the maintenance department), everything has been wonderful for the last (almost) seven months! It was truly a wonderful experience, which is remarkable for a car dealership, and I highly recommend Scott to everyone!! I am also very pleased with the Jetta SEL!
My visit today was prompted by a courtesy 5,000-mile service that my car has graciously reminded me to complete for the last couple months lol. It took approximately an hour and a half and, finished with a complimentary wash. Everything was good and it was another good experience. My next visit won't be for another year thanks to 10,000-mile oil changes!
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