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  • My first Five Guys experience was in Atlanta. I was so impressed I looked into what it would take to open a franchise in Phoenix. Quickly discovered that they were already in Phoenix and anxiously awaited for this store to open. What a freaking let down. I agree with Justin D. Mr Owner, visit your store and crack down on the staff!!! I do not think it is the ingredients, it is the preparation. Overcooked burger and underdone fries. The staff needs to get it together. Did you even train your staff? Does the store manager know he is supposed to oversee food quality? This location's food is NOTHING compared to what I had in Atlanta. I thought the Atlanta store blew away In-n-Out. I only hope they figure it out. I'll return in a few months with hope that someone learns to cook a burger and fries properly. I mean seriously, What else is there on the menu??? The only bright side of this experience is that it can not get any worse.
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