We eat at Genos often as our kiddos attend the karate studio next door. Tonight, I am done for good. I ordered $50 of food and was told 20 minutes - it took over an hour and I sat and watched my pizzas in the rack sit for 30 minutes getting cold. The woman at the kept telling me 5 minutes.. 5 minutes for my wings: I then watched her handle money in the till and readjust her hair and walked over to my wings and touched them and the paper lining for the boxes as she was putting sauce on them - never washing her hands. She couldn't finish so she called another male employee over who also did not wash his hands or put gloves on after folding boxes who finished my wings. This is so gross. Never again. The manager did attempt to give me a credit on the delay and my cold pizza - no thank you. You can find my food in the garbage can outside their door.