I thought the service was very reasonably priced. The driver was great but the attendant at the booth ruined the entire experience. She kept asking for my ticket number when all I had from the online check-in was a confirmation number and a guest number. She insisted I wasn't checked in even after I showed her the confirmatory message on my phone. She gave me instructions to the pick-up area in a quite exasperated tone.
Maybe this online system is new. Maybe this employee was new. I made other arrangements for my return trip.