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| - If I could give negative stars, I would. I live close so I thought it would be the best place for me to go there. This being my first pair of glasses it was a horrible experience. The doc was great. Excellent exam and very nice. Can't say much for the customer service in the front. I believe the lady that has been working there behind the front desk has been doing this for too long. I've been back in several times and every time she sits on the floor to go under the counter to get to my prescription. Looks very unprofessional. Grunting and groaning all the way down and up. I would expect in this day and age that they would have a data base on computer.
On my first visit, as I said before, the doc was tremendous. This being my very first pair of glasses I would have thought that they would have talked to me about the differences between progressives and bifocals. Ask me what I do for a job to get some kind of a feel if progressives or bifocals are best for me. They talked me into progressives (naturally, they cost more) and when they came in they allowed me to see better but the tunnel vision you have to try to get used to is awful. Sitting at a computer you have to move your nose to which part of the screen you want to be in focus. Also working with circuit boards and electronics there is no doubt I would have electrocuted myself using these. Tried them for a week and I vomited so much from being "sea sick". Went back and the next doc I saw (also a very nice person) said that bifocals would work better for me. He said 97% of people get used to progressives and I am in the 3%. BUT, even though the bifocals were less they couldn't give me money back to go down due to the cheaper bifocals. So basically I paid $320.00 for a pair of bifocals. This also being my first pair of glasses I would have hoped they would have given me a lesson on how to and how not to clean glasses to prevent scratches. No cleaning cloth given and no instruct. My thoughts are they are truly bored there.
Also I have not dropped these glasses once and after about 4 weeks I noticed what looked like a small chip on the left lens in the upper corner. It's been getting slightly larger. I went in and they said it would be 100.00 for a new lens. Since the chip was coming from inside the frame, to me it looked like a defective lens. But of coarse...they have to disagree.
One other thing that was very disappointing. After I had ordered my bifocals and went in to pick them up and as I was sitting with her when I was trying them on I had mentioned that I was thinking about getting a pair of separate reading glasses to my prescription. She said they were having a special and to pick a frame on a rack and the readers would be $50.00 including the frames. She had my prescription sitting there and she is helping me with my glasses this whole time. I return back 2 days later and I said I wanted to get a pair of readers and now, magically, it's going to be $160.00 Oh but wait, I get a 35.00 discount. Disgusting.
Here's my advice. Get a checkup there with dilation for the 49.00 price because the two docs I saw there were great and very helpful, And then get the heck out of there and get your glasses somewhere else.
I hit 39dollarglasses dot com and picked up my readers with my prescription for 39.00 flat and they are perfect. I was amazed at the fact that they give you a free hard case, free screwdriver tool, and free micro cleaning cloth AND instructions with do's and don'ts of cleaning lenses. How about that!
Zenni frames online with my bifocal prescription...$98.00 with transition, anti-reflective coating, anti-scratch (both sides...I was informed later at Alex that only one side is) , and UV, case and cloth with expedited shipping. And the frames aren't painted.
Anyone who says Alex Optical is affordable does not know any better and has not done their shopping either at other places locally or online. The exam is very affordable. The lenses are not and the customer service at this location is not so good. My luck, every time I went in there it has been that same older lady with blonde/white hair with glasses behind the counter.
This was one hard lesson learned in the world of eye glasses for my virgin pair. Never again. Also, the lenses scratch easily with simple cleaning and the black paint is rubbing off of the frames. That's right. Painted frames. Horrific quality.
I feel like an idiot for ever walking into this place but you live, you learn.
Update on my review. I got my glasses from Zenni. They were perfect on distance but I noticed that the reading side was not intermediate...it was too close. It turns out that when I went in and got my prescription, she wrote it down wrong from a previous check. Zenni is going to make me a new pair, expedited shipping, no charge and it wasn't even their mistake.
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