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  • Okay, so Sam's Club has redeemed themselves. Many of my previous comments are still valid, but my previous experiences don't seem so important now that they went the extra mile. I pulled up to the gas station, after waiting for a couple of cars in front of me, got out of the car, opened the tank, put in the nozzle, and discovered that I didn't have my Sam's card. (I had done this before at Costco and they weren't very helpful). I asked the attendant if I went inside and got a temporary card if I could use it at the pump. She said, "Sure, or you can use this one!" And she grabbed the card from around her neck and swiped it. I said, "Wow, I didn't expect you to do that." To which she replied, "Oh, I recognize you, I know you're a member." I was impressed. I have seen her there before, but I was surprised that she would have recognized me. That was great customer service!
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