I believe that no matter how fancy or casual a place of dining is, employees should take pride in their job and offer the absolute best customer service possible.
That being said, the reason for my low rating is due to the low quality of customer service I have just received. I ordered a veggie burrito without cheese & sour cream and added french fries. The cashier hesitated with my order then told me I'd have to pay extra for the fries. I had no problem with the extra charge and told him that was fine.
My boyfriend ordered a California burrito without meat. The cashier said he couldn't do that. We inquired as to why he couldn't do that, and the cashier just kept getting increasingly annoyed at the question. He kept saying it wasn't possible. My boyfriend orders this same California burrito without meat at the Southern Highlands location with no problem. This is our first time at this location so we were simply looking for an explanation as to why they can't make the California burrito without meat. After a bunch of back and forth, the cashier eventually gave in (while rolling his eyes) and said, "This is the LAST time I'm gonna do this for you!" This was also the first time lol. Not putting meat in a burrito is one less step for the cook and saves the company money by not wasting product. So we are still curious as to why the "no meat" alteration is not allowed at this location.