After reading rave reviews of this business, my husband and I called and made an appointment with an estimator. The appointment was scheduled for 8am and we drove through heavy rush hour traffic 15 miles across town to get an estimate on a balcony railing we wished to purchase for our home. When we arrived at 8, we were told that the estimator was "called out on a job". We should have been notified and rescheduled. The woman "helping " us didn't have any helpful information as to the cost per linear foot,etc. of the wrought iron. She said she had our number and would have an estimator call. Well, it has been two days and we haven't heard from the establishment. I won't be doing business with Olson iron works and do not recommend them based on poor customer service.