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  • Took at least fifteen minutes after she was done helping another couple for the girl at the counter to help me, I was waiting my turn to be helped because she had already been helping the couple when I walked in, but once she finished helping them she just walked off and started chit chatting with another employee and stood there ignoring me. Finally my boyfriend walked over to her and when she asked if she could help him find anything he said "Yes my girlfriend has been standing here trying to get your attention she would like some help please" she then finally turned and acknowledged me with an "oh, what did you need". We then find out that she is not very knowledgeable about the product that is carried at this store and she made sure to show me how very displeased she was to be helping me. We came in trying to find new rubber gaskets an ash catcher, and some shisha for our hookah. She points to different hookah and asks "this hookah? *sigh* this hookah?" No lady we do not need to buy a whole hookah, we just need these specific parts for our hookah, these specific pieces I'm holding in my hand I need new ones. We definitely will not be coming back here again. Two stars because they do have a large selection of items from bubbler to pipes to hookahs, although a bit overpriced. Except the service was so horrible I never want to go back.
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