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  • As a timeshare owner, I have always been afforded upgraded views or special treatment, like feeling appreciated as a time share owner, when using my timeshare week. We had booked this location through our timeshare company. When we checked in it was in the morning and before official check in time. I understand that they were completely booked and so I asked if they could call when our room was ready and Dawson responded with a snide " I was just getting to that." Check in took a while as the computers were down, so trying to be friendly, I asked what type of view they give to their time share customers I was told that they don't have any good views. Hmm, no good views? even if they are not any you don't say that... After the disappointing check in we had our bags checked with David the bell hop. While we were grabbing a few things from our luggage, the bell hop said to the front desk "How long do I have to wait here?" I was appalled that he had said this as we had only taken a couple of minutes, 5 at most to grab what we needed, also we were the only people in the lobby so it appeared that he was not busy. Our next experience was when we came back, around check in time, as we never received a call that our room was ready. Our room had been ready (not sure how long) but we mentioned that we were supposed to receive a call to notify us and our comment was ignored by the pregnant woman checking us in (no name tag) she was also just rude in general. We were not given a choice in rooms as others who we met during our stay, told us they had. They gave us a room overlooking a courtyard/ partial pool view. We did not have children in our party so did not appreciate the screaming children at the pool. The room was sufficient but could use an update and deep cleaning. The air intake vent is right next to the bar top and was very dusty and dirty, not something you want to see while eating. I would not stay at this location again.
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