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| - Well, let me start off by saying I just spent $2,200 there & it was the BIGGEST mistake of my life. We bought a variety of things from electronics to carpet.
Every single item I purchased there , I had an issue either with instillation or there had to be an argument cause they wouldn't back their return policy!
I purchased a $450 Xbox & two weeks later it was broke. (Wouldn't turn on or anything!) we took it back & the customer service rep gave me attitude & said she couldn't do nothing about it. We had to come back the next day to talk to the manager & she acted like we were some kind of criminals. She had two separate people check to make sure we weren't lying & she still didn't believe them & had to check herself for a third time! When she came back she said its the one & only time we can exchange it. Mind you, the store should back something if you're spending so much money for two weeks previous.
Second problem I had, we had carpet installed in one room on the "carpet sale!" & the lady in the carpet section said you'll hear from the estimator Saturday. I waited till Saturday afternoon to call the guy & he said, "no one wanted to answer the phone this morning so I have up!" Not once did he call me! I went into the store to talk to the sales associate & she told me to go speak to the manager. I went back to speak with her, I told her what was going on & she said, "why are you back here?! She couldn't help you?!" I was completely appalled!!
Third problem, I bought a $350 Polk audio sound bar, took it out of the box & the sub doesn't work. They did not want to exchange it cause it was past the "exchange date!" I was moving so I couldn't open it to check it.
I will NEVER again step foot into another one of your stores not even for your free hot dog! We live in a bad economy & for someone to just spend $2,200 on a whim is not common. You should value the customers who purchase things from your store & keep you in a job!!!!
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