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  • I purchased my last car from Carmax West Sahara and it was a great experience, so naturally when I was ready for a newer car I went back...BOY was that a mistake. I purchased my 2011 Acadia on 9/2, after getting home later that night I realized my headlight was out, and a variety of other issues had started up. I called the following day, was told that I would not be able to get an appointment until 9/6, took the car in at 8:30, my appointment was at 10:30 so by 3:30 I still had not heard anything I decided to drive down ( no one was answering the phone) Got there only to be told that my vehicle was still under factory warranty (duh!) and it needed to go the dealership...I was told I have TWO options either I could take the car to the dealership or have them send it down. I opted for the later had them send it. It was there for almost a week. Alicia at CarMax service is very confused about Customer service I had to continue to call her and each time I called I was place on hold and told, she's on the phone with the dealership right now (really?) Got the car back and it drove okay for a week. Then it started having the same problem took it directly to the dealership, they kept it for a week again...contacted headquarters and finally started making some traction in getting the issues resolved (buy the car back and I'll get something else) Got a call from the Sales manager who said she would have the Service manager call me, that was last Friday, here we are Monday and guess what...(wait for it) NO CALL BACK!!! I would not recommend this store to anyone. The best thing about my visit was Steve my sales person, who has tried to assist me in getting this issue resolved. I'll update my post and let you know what happens next...
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