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  • I didn't want to get my hopes up. I loved Portillo's in Chicago, but I know it's a large store with many busy hands to handle. I've been going to this location since they opened. Unlike my friends who sometimes get dry Italian beef, I've never encountered a problem with their food. My issue is with the service. Every time I've ordered ahead of time or online, I've had to wait an additional 15-45 minutes after the ETA time provided on my receipt. It was frustrating to see all the customers that came in after us get their food and leave. The manager gave a slice of chocolate cake as an apology, but that's not going to bring back those minutes of my life.
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