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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The service here is awful. The first time we were here the cleaning ladies forgot that we were in the room (a glitch in their computer system supposedly.). Even after calling and asking for cleaning no one came for 3 days - and ironically, our room was right next door to the cleaning offices. I spoke with the general manager and she was totally rude and incompetent. Since they won't give me the owners' info there is no one to go to above her and my guess is that the owners have no idea how bad this place is because she will never report herself and no one can contact her superior. One was Lori one was Robin or Shannon. No management skills. No problem-solving skills. Was extremely rude saying that we didn't understand the issues then had to call back and eat her words. 2nd time - i asked for synthetic pillows when I reserved the room and then called the day of. We're allergic to down. Do you think the pillows were there after two calls? Nope. Had to call a third time even though the lady in reservations assured me she put the ticket in. I could tell you countless stories like this which show just how incompetent the staff are and how poorly managed this place is. When we got to lie room there was trash all over the yard area etc. The sheets were also very dirty (blood or something) when we first arrived. So annoying!! The people at the front desk, 3 out of 4 times have an attitude, and act like spoiled teenagers, like it's a hardship for them to be there or to answer questions or help with something. When you go to the pool at night, they have no towels there. They can't do a wash mid-day so that the pool towels are available?? The air filter was so dirty, you could scratch an inch off of it. We asked them to replace it the first day. Got the run around for 3 days and by day 4 when we were leaving, they told us it was on backorder, even though the facilities guy said he'd go to Ace Hardware or Home Depot to get a replacement if it's out of stock in their closet. Totally incompetent - they drop stuff all the time, never follow through - they're practically useless. Why do we come here? For a cheap rate you get a 2 or 3 bedroom casita that is about 3x the price around here. The rooms are dated and not well kept. The restaurant and breakfast is a joke. But it's about the space for a family with kids. I may not come back after the last list of failures on their part and the staff's rudeness and lack of concern for their work. No one seems to take much pride in their work or in the place. Don't count on any good, timely or accurate service here. It's really bad!!!
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