I went in Sunday 12/11 with a restaurant.com coupon. I let the cashier know it was my wife's and I first time coming in. There was a girl and a boy working the back. The girl pointed to the stand where all the sandwich bags were and told us to follow the directions. She than took 23 minutes to make 2 sandwiches. It looks like she was the only one working because the dark haired boy was just standing there looking clueless. After waiting forever for my sandwiches there was no apology, just a blank stare. When I got home to eat my food there was a HAIR IN MY SUB. I would never go back to this location, the crew is clueless and have no earthly idea what customer service is. If they are not trained in the most simplest of concepts when it comes to the restaurant business than I can only assume management, upper management, and the owner are completely clueless. There are way to many restaurants and sandwich concepts to deal with this amateur staff.