The customer service sucks. Andy did my nails amazing the first time and they lasted about a month and a half but when I went back to a fill some other lady my managed to mess that up. The second time I went to get my nails done again (brand new , no fill ) it lasted for about a week and a half then it started lifting. All of them. I currently have my one thumb and one pinky nail left from the money 40 spend over there that lasted about a week.