| rev:text
| - I love the arcade games that Dave & Busters have, my first time being at the California locations. Knowing that one in Summerlin opened up, I was really excited to finally be able to go to D&B without having to vacay to Cali. The main reason why I am giving them a 1 star is because of their customer service, the main priority an establishment like this place should focus on.
My first night being at this location, I was really pumped! Drinks, food and arcade games. Where can you go wrong? Turns out, I was. The bar was straight up packed during happy hour (9pm-closing), and it took a while to get our drink orders in AND to get the drinks, roughly about 30 mins. But the bartender, Sean, was able to tend to multiple customers, including a small party of three of me and my two friends while everyone was shouting at him to get some drink orders in. Way to stay calm and cool, Sean. Four for you, Glenn Coco. After playing a couple of games and got some drinks, we decided to put our name on the waiting list for the restaurant to grab a small bite to eat before heading back on the floor. I don't remember our server's name but she was friendly. The only problem was she didn't know anything that was on happy hour and that there were certain appetizers that were on happy hour when we asked her these questions. That's something a server should definitely know to further better your guests experience. The food came at a timely manner. We ordered the sliders wings and fries appetizer platter and the nachos along with their $2 tacos but the food was ehhh. But it filled our stomachs up. After eating, we went back out on the floor and over the intercom, they give a shout saying its last call for games. Literally, it was last call. The minute it turns midnight, they shut them boys off like they lost electricity in the building. Had fun but the employees didn't make anything better except for our boy Sean.
Second night we came in, we came with a bigger party of roughly about 8 or 9 of us. It was a Wednesday and on Wednesdays, it's half price on the games the entire day. Half prices on games drinks and food? Yessir. So shout outs for that but whoever wants to come this day, prepare for it to be busy. We got to the bar roughly around 9pm exact just to get that happy hour price. Another bartender, Alfred, was up for the challenge. It took him a while to get to us because of everyone constantly shouting drink orders. The time was now 930pm when he did get to us. We ordered roughly about 10+ drinks and it only came to about 50 bucks. That's deals. But the drinks did take another 15 minutes for them to reach us. So we lost 45 mins of playing time. We also decided to put our name on the waiting list because we wanted to get some food again, this time trying out different items and getting that happy hour pricing. They quoted our party about 20-30 mins. We were shocked that it was quoted so little, being a party of 9 and with how busy the entire D&B was. Every table was taken. So we were skeptical. Guess what? We were right. It took 2+ hours to finally get us a table AFTER checking in every 30 mins on the status for our table. So we couldn't even really get to enjoy playing games since we were expecting to be called soon and end up being seated at roughly 11pm. We were seated and our server was Daisy. For the most part, she was very friendly and nice. Wasn't overwhelmed with our party and was really calm when we placed our orders, having split checks and everything. When we ordered drinks from her though, she had to check our IDs. Normal protocol. But two of our friends had vertical IDs, one of them being a 23 year old and the other, freshly turned 21 for a couple weeks. She must of thought his ID was fake as Daisy had to double check with a manager to make sure the ID was legit because it was vertical. Hrmmmm. That's not right. Why not take both IDs then? Not just one. And in addition to that, when she took another 3 of our friends IDs, she said " I don't know which one of you guys is which, you guys all look the same." Yes, we are all Asian. BUT NONE OF US LOOKED THE SAME ONE BIT. No relation to each other at all! And she came to me with the 3 IDs and was looking at all 3 of them while looking at me to see if I was one of the IDs. She didn't even take my ID. She checked it earlier and didn't take mine away. Fishy to me. Food came out and we were last called it being around 1130-1145 ish. Wouldn't have happened if we'd known we'd be seated so late. To top the night off, another employee who may have been the manager told us, "I know you guys are having fun but unfortunately, we are closed and you guys have to leave." We didn't even finish our drinks and they were all full. AND when we got them so late. AND we didn't even get our cards back from paying the bill. Time for us to leave.
D&B. Please change your definition of great quality customer service.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)