So I attended a private function here and afterwards decided to dine. Sadly it was one of the worst experiences. After waiting for 20 minutes for someone to greet the table, I was forced to flag down a busser and ask for my server. After another 10 minutes I had to go to the host stand and ask for someone. No one was there. So I went to the bar and asked the bartender. After another 10 minutes my server finally arrived with no apology for not coming to my table for the past 40 minutes. I should have left then, but wanted to give the food a chance as I glanced around the room and it did look and smell amazing.
I was not let down when I ordered the Butcher Steak Tartare and it was delicious. Very flavorful. So I was optimistic on my entree of the Hanger Steak. I ordered it to be medium rare. It came out very rare. A cool jelly texture. Normally I can eat a slightly under cooked (or slightly over cooked) meat. I couldn't do that this time. An undercooked Steak is not nearly enough to give a bad review. It happens. I had to send it back. The server was very apologetic. What was bad was when they returned with my Steak. It had clearly been put back on the same plate, but that is not the worst of it. My fork that was on the plate when it went back to the kitchen was returned along with the used plate! I am sure as the fork had a small piece or parsley from the potato that was on it when it left the table.
I was disgusted and refused to eat it. I asked for the manager who did remove it from my bill. What angers me is although he apologized, it was his complete lack of caring. He said that he was "sorry I didn't like my Steak." Liking it was not the issue, it was the fact that the same plate and utensils were returned. If this were my home kitchen, it would be different. This is a restaurant kitchen and I have no idea who touched my utensils, where they were placed or what was done to them while my meat was being cooked and put back on the used plate.
Rest assured that in addition to this review, a letter is being sent to the restaurant, Red Rock Casino and the Clark County Health Department.