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| - Came here this morning to get me and my fiancé a Carmel Frapp, and although my order is very particular, Jean was not shy at all in letting me know that.
I asked for a grande Carmel Frapp, with 2 pumps of cinnamon dulce, extra Carmel in the cup, and cinnamon dolce powder on top. Jean words (as she chuckled) were "Next time I'm gonna give you a cup so you can have it written before you come in here". Before asking if I needed anything else, she put that cup with all the other orders to be made, then I let her know that I needed another one but Venti, made the same way. She then said "Nope, I'm sorry I'm not gonna make that long order again" and laughed it off. Even though she may have been joking I took it very offensive and it made me uncomfortable.
1. My job is to tell you what I want
2. Your job is to write it down and provide excellent customer service without the lip
She made me feel like damn, why are you ordering all this. Derek came through on making the drinks though. They were perfect and pretty.
Starbucks is about how good their drinks and for a girl, how pretty they are. You can't tell me that if you get a sloppy drink, or if an order is NOT made the way you want, that A. You'll still want it and B. You'll be happy about it. Well at least not for me.
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